Privacy Policy

Information you provide

When you enquire, you may provide your name, mobile or WhatsApp number, district or locality, property type, electricity-bill range, required service and a message. Commercial and industrial enquiries may also include your business or industrial site name and usual operating hours or shift pattern. If you choose to send site photographs, an electricity bill or further project information, those details also form part of your enquiry.

Please share only what is needed to discuss your requirement. Do not include passwords, payment-card details or identity documents in the website enquiry form.

How website enquiries work

The survey forms send your enquiry through our website to our CRM workspace. A confirmation is shown when the CRM acknowledges receipt. You can also contact us directly by phone or WhatsApp.

We use SmartCRM to receive and manage website enquiries. Your name, email address, phone number, property details and message are sent to our CRM workspace so our team can respond.

Why we use your information

We use enquiry details to understand your solar requirement, respond to your questions, coordinate a site survey and follow up on that same enquiry by phone, email or WhatsApp. Enquiring is not a subscription to unrelated offers or promotional campaigns.

You can ask us to stop enquiry follow-ups using the contact details below. We may be unable to continue arranging a survey or responding to the enquiry if you ask us not to use the necessary contact information.

Storage, access and sharing

Enquiry records are held in our CRM for six months. This is the retention period for enquiry records; it does not describe the retention of any separate invoice, installation contract or statutory record.

We use the information within our business to handle your enquiry. We do not share enquiry data with installers or finance partners.

Email and WhatsApp communications are also processed by the respective communications providers. A Google Maps directions link takes you to Google. These services handle information under their own policies; our CRM retention period does not control records held by those providers. Information may also need to be disclosed where required by applicable law.

Website technology and external services

The enquiry pages do not currently include advertising pixels, analytics trackers or an embedded map. Hosting and communications services may process technical information, such as IP addresses and request logs, to deliver their services. Following an external link brings you under that service’s privacy and cookie practices.

No internet or email transmission can be guaranteed completely secure. Use the contact details below to report a suspected misuse of your enquiry information.

Your privacy requests

Contact us to ask about your enquiry information, correct an error, request deletion or stop further follow-up. Please identify the enquiry using the contact details you originally supplied; avoid sending unnecessary identity documents. We may need to verify that the request relates to you before acting on it.

For a privacy concern or complaint, email goldmineadwords@gmail.com with the subject “Privacy request” or call +91 8679934350. Requests are handled subject to applicable law and any records we are legally required to retain. This policy does not restrict any rights or remedies available under applicable law.

Children and information about others

This website’s enquiry service is intended for adults arranging solar products or services. Please do not submit children’s personal information. If you provide another person’s contact details, make sure you have their permission.

Changes to this policy

Changes to our enquiry process or information handling will be reflected here with an updated date. A change to this policy does not itself authorise a new, unrelated use of information already provided.

Contact us

SKY SOLAR SYSTEMS PRIVATE LIMITED

Monday–Sunday, 10 AM–7 PM (India Standard Time)

goldmineadwords@gmail.com
+91 8679934350